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ClosedHuman Resource / Electric Vehicle Energy Services
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Closed
Reporting to: Customer Service Manager
Our client, eLipa, who is a reliable payment processing services provider that supports instant payment processing using mobile money, mobile banking, debit, and credit cards, eLipa wallet and Pesalink is looking for a Customer Care Representative to join their team.
JOB PURPOSE:
To provide assistance, resolve customer complaints, and attract potential customers by answering product and service questions and suggesting information about other products and services.
KEY RESPONSIBILITIES AND DUTIES
- Maintaining a positive, empathetic, and professional attitude toward customers always.
- Responding promptly to customer inquiries.
- Provide accurate, valid and complete information by using the right methods/tools.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Follow communication procedures, guidelines and policies, and take the extra mile to engage customers.
MINIMUM REQUIRED QUALIFICATIONS AND EXPERIENCE
- Proven customer support experience or experience as a Client Service Representative not less than 3 years.
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- MS Excel, PowerPoint, Word Microsoft Office Skills
- High school diploma
SKILLS AND COMPETENCIES
- Detail-oriented
- Ethical, Honest and Transparent
- Disciplined
- Awareness of the commercial trends and developments within the industry
- A demonstrable problem solver
- Able to work well with other team members across cultures.
NB: Flexi Personnel does not charge candidates for job placement.