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Customer Service Assistant Export: Nairobi.
Our client, a Leading Chemical and Hygiene Solutions Provider, is looking to recruit and fill a Position of Customer Service Assistant.
Key Role
We are seeking a motivated and detail-oriented intern who will Accurately & effectively Support Export Logistics Process.
Duties and Responsibilities
- Prepare the proforma Invoices and send to customers.
- Raising commercial invoices & packing lists and share with the customs agent for processing the export documents.
- Follow up on customs duties and taxes for export/import to E.A branches.
- Order entry & Invoicing in the ERP
- Raising Insurance Cover for export shipments & share with the insurance broker.
- Liaising with contracted transporters on positioning of the export trucks once the goods are ready for dispatch.
- Ensure all export shipments are loaded as per the documents in full.
- Liaise with the Warehouse on any outstanding deliveries or delays during loading and advise the customers on the expected time of delivery.
- Follow up with supply chain on Not In Stock products and give feedback to the team when it will be availed.
- Follow & track back orders for the short-shipped products and update on any pending issues for invoicing.
- Credit Note requisition & follow up.
- Raising FOC/FOL invoices for export requests
- To perform any other duties that may be assigned by the Company from time to time.
General skills and competency
- Strong organizational and documentation skills.
- Willingness to learn and take initiative.
- Detail-oriented and reliable.
- Professional conduct and respect for confidentiality.
Qualifications and Experience
- Degree/Diploma in BCom, Business management/Supply Chain, procurement, Customer service.
- Computer knowledge skills necessary /knowledge of ERP.
- Experience: Minimum 1-2 years in a similar position.
Language
- Must be able to communicate in both English and Swahili.
All applicants are advised to adhere to the application guidelines for consideration. Only shortlisted candidates will be contacted.