Position: Sales Associate

Location: Nairobi, Kenya

Reports to: Branch Manager

Our client, Kenya’s largest furniture retailer with a prominent presence in three major cities; Nairobi, Mombasa, and Eldoret, is looking for a Sales Associate to support showroom operations by driving sales, delivering exceptional customer service and ensuring a positive shopping experience for its valued customers.

Job Purpose

The sales associate will be responsible for generating leads and meeting sales targets. They will need to have a deep understanding of the products, sales process and dynamics, and superb interpersonal skills.

Key Responsibilities:

Sales & Marketing:

• Meet the monthly target sets by the branch manager.


• Generate leads and pipeline to ensure the targets are met consistently.


• Communicate to clients whenever there is a promotion.


• Communicate with clients on whenever a product they were interested in becomes available.

Client reception, visits, and advice:

• Meet and greet clients in the showroom, understand their needs, make presentations and advise them on products and solutions suiting their needs.


• With the support of the technical team, assemble furniture whenever required and do the required product demonstration.


• With the support of the designer or as  visual merchandiser to prepare layouts and mood boards to provide customized solutions for the client whenever required.


• Conduct client’s site visits and site measures whenever necessary.

Client Quotations and order booking:

• Prepare the quotations according to the clients’ needs and specifications, send them to the clients and negotiate and follow-up with them till closing the deal.


• Confirm to clients availability of the item in stock.

Invoicing and Delivery:

• Conduct and handle payments from clients, follow up with the front desk and warehouse manager to ensure delivery to the clients is done in line with the specifications and timeline established.


• If needed, solve issues arising during or after the delivery.

Client Relationship Management:

• Build close and good relations with potential and existing clients and do a proper follow-up.


• Be the contact person for the client.


• Resolve efficiently potential problems with clients and coordinate internally for the appropriate solutions.


• Provide after sales services to get feedback from the customer on our service and product purchased. Forward and follow up any issues raised until resolved.

Client database update:

• Provide the appropriate information to update client database.

Payment terms, policies and procedures:

• Strictly follow the terms and conditions of the sales company’s policy frame and procedures.


• Share recommendations with the branch manager about procedural/policy changes and improvements in line with day-to-day operations.

Administration services and reporting:

• Ensure all documentation related to the clients is recorded and filed correctly; Prepare regular reports to be discussed with the management and participate in internal sales and management meetings.

Product knowledge training:

• Attend all product training and ensure to retain 100% knowledge of the products stocked in the showrooms.


• Ensure to attain pass mark on assessments and training evaluations given.

Merchandising

• Attending the bay allocated and ensure the display remains attractive.


• Assist to ensure items are correctly tagged in the showroom. Liaise with branch manager/supervisor on wrongfully tagged items.


• Assist the VMs in making creative displays in the showroom.

Education Qualification, Experience, Skills, and Traits

• Relevant Diploma, bachelor’s degree or related training courses preferably in sales.


• At least 6 months experience as a salesperson.


• Proven sales and client advise experience.


• Strong client and solution/ service orientation, while remaining company and business focused.


• Ability to connect and deal with high end clients from different horizons, to listen to them and understand their needs.


• Excellent sales skills, with the ability to advice, convince and close the deal.


• Excellent interpersonal, communication and presentation skills.


• Self-motivated, dynamic and entrepreneurial mindset with initiative and autonomy.


• Team player with ability to interact and work efficiently with internal actors.


• High level of responsibility, with the sense of loyalty and business ethics.

All applicants are advised to adhere to the application guidelines for consideration. Only shortlisted candidates will be contacted.

NB: Flexi Personnel does not charge candidates for job placement.