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Researcher- Aging and Development(AAD) / International Research Institution- INGO
Nairobi,Kenya
ClosedFood Production / Food and beverage
Nairobi,Kenya
ClosedFinancial Analysis and Grant Writing / Manufacturing (Food Processing)
Nairobi,Kenya
ClosedOperational / Transportation
Nairobi,Kenya
ClosedHuman Resource / International Humanitarian Organization
Amman,Jordan
ClosedAdministration and Finance / International Humanitarian Organization
Pretoria,South Africa
ClosedAccounting / Human Resource Management
Nairobi,Kenya
ClosedSales / Investment Products
Nairobi,Kenya
ClosedResearch and Data Collection / International Research Institution- INGO
Nairobi,Kenya
ClosedResearch and Data Collection / International Humanitarian Organization
Nairobi,Kenya
ClosedResearch and Data Collection / International Research Institution- INGO
Nairobi,Kenya
ClosedHuman Resource / Human Resource Management
Oyani,Kenya
ClosedHuman Resource / Human Resource Management
Malakisi,Kenya
ClosedHuman Resource / Human Resource Management
Nakuru,Kenya
ClosedHuman Resource / Human Resource Management
Nairobi,Kenya
ClosedOther / Other
Nairobi,Kenya
ClosedOther / Commercial & Retail Industry
Nairobi,Kenya
ClosedOther / Banking,Savings and Loans
Nairobi,Kenya
ClosedOther / Other
Nairobi,Kenya
ClosedOther / Other
Nairobi,Kenya
Closed
CUSTOMER SATISFACTION ASSOCIATE
LOCATION: NAIROBI
INDUSTRY: SERVICE
JOB RESPONSIBILITIES
- Moderating and screening written user content on profiles
- Moderating and screening user-submitted photos
- Handling online support requests.
- Responding to incoming calls and chats.
- Various support tasks assigned.
JOB QUALIFICATIONS
- A passion for Customer Service with outstanding problem-solving skills, documentation skills, quality focus, as well as information analysis skills.
- Ability to work with multiple tabs and multiple browsers efficiently in a web browser-based support system - speed and accuracy are important
- Ability to thrive in a multitasking environment and can adjust priorities on the fly.
- Ability to respond promptly and prioritize workload effectively based on the needs of customers.
- Keen attention to detail and effective time management skills
- Eager to learn, adapt and collaborate at all levels.
- Outstanding work ethics (reliable, motivated, professional, and ability to work under minimum supervision)
- Ability to handle pressure/stress, handle responses to criticism tactfully and maintain a professional demeanor.
- Ability to escalate issues through the appropriate channels - we thrive on feedback.
- Readiness to work in the dating sphere
JOB REQUIREMENTS
- K.C.S.E Minimum of a B-
- Bachelor’s Degree in a business-related field with a 2nd class honors upper
- 1.5 and above years of customer service experience with call center experience as an added advantage.
- An exceptional level of computer literacy especially in MS office.
- Advanced fluency in English both written and verbal - Knowledge of foreign languages will be an added advantage.
- Ability to work in shifts, as we are open 24 hours per day/7 days per week/365 days a year currently with the following shifts available: 7 am to 3 pm, 3 pm to 11 pm, and 11 pm to 7 am.
NB: Flexi Personnel does not charge candidates for job placement