Position: Branch Manager

Location: Nairobi, Kenya

Reports to: Commercial Manager

Our client, Kenya’s largest furniture retailer with a prominent presence in three major cities; Nairobi, Mombasa, and Eldoret, is looking for a Branch Manager to be the key driver of success and accountable for the entire spectrum of branch operations.

Job Purpose

The individual’s primary responsibilities will include overseeing branch revenue and budget, managing expenses, and monitoring daily operations to ensure optimal sales and profitability. The role demands a commitment to maintaining exceptional levels of customer service, effective staff management, comprehensive training programs, meticulous control of stocks, strategic store merchandising, and streamlined administrative processes.

Key Responsibilities:

Sales Budgets & Profitability:

• Ensure sales budgets for employees and the branch are consistently achieved and measured.
• Monitor daily sales team activities and branch costs.
• Decrease costs, reduce wastage, and report on variances.

Managing & Leading People:

• Identify talent within and grow it for succession planning.
• Handle matters on staff attendance, performance, welfare, training, and disciplinary matters.
• Ensure staff motivation, grooming, and safety.

Merchandising:

• Ensure showroom displays are stocked, attractive, and well-accessorized.
• Monitor the proper tagging of items and propose new product ideas.

Compliance- Policies & Processes & Reports:

• Monitor front desk operations and facilities.
• Compile and send accurate reports to management.
• Ensure compliance with permits, licenses, and policies.

Stock Take & Pricing:

• Conduct monthly stock-taking exercises and report variances.
• Requisition stock requirements from the warehouse.
• Ensure correct price tickets and price change updates.

Customer Experience:

• Maintain high customer service standards.
• Handle customer complaints and encourage professional client interactions.
• Promote product knowledge and enhance the shopping experience.

EDUCATION QUALIFICATION, EXPERIENCE, SKILLS, AND TRAITS

• Bachelor’s degree in marketing, Business, or a related field.
• Proven experience of 3 to 5 years in retail management or a related industry.
• Track record of driving sales and operational efficiency.
• Results-oriented, detail-oriented, and adaptable.
• Exceptional computer skills, including Microsoft Office and databases.
• Awareness of the commercial trends and developments within the industry
• Must have superb interpersonal and organizational skills with proven ability to work independently and in a team setting.
• Demonstrated ability to lead and manage a diverse team effectively.
• Possess a strategic mindset with the ability to conceptualize and implement organizational goals.
• Comfortable with assigning tasks and responsibilities to achieve objectives efficiently.
• Good with figures and an analytical acumen.
• Must have exceptional written and oral communication skills with the enthusiasm and drive to significantly contribute to a mission-based organization.

All applicants are advised to adhere to the application guidelines for consideration. Only shortlisted candidates will be contacted.

NB: Flexi Personnel does not charge candidates for job placement.