Our client, a premier safari company operating several Camps and Lodges across Kenya that offers immersive safari experiences and luxury accommodations is seeking to recruit a Camp Manager.

JOB PURPOSE

As a Camp Manager, your primary responsibility is to ensure guest satisfaction and oversee staff development within established Quality Standards. You will play a pivotal role in managing day-to-day operations, maintaining service excellence, and fostering a positive work environment for the team.

KEY DUTIES AND RESPONSIBILITIES

• Host guests within the camps to deliver on the guest promise.


• Identify training and development needs for team members and provide training to meet service standards.


• Set, document and implement standards within departments, ensuring continuous improvement through regular review and daily monitoring.


• Ensure all camp policies, procedures, operating manuals, training manuals and disciplinary codes are in place, signed and understood by staff.


• Manage staff performance and ensure that they are meeting their allocated goals and objectives.


• Facilitate career development and ensure an ongoing succession plan is implemented in consultation with Human Resource department.


• Exceed guest expectations through exceptional service delivery.


• Determine, clarify and implement company and department objectives.


• Seek and act on business feedback and results from Team leaders and Associates.


• Evaluate and review employee performance regularly.


• Make decisions aligned with policies, procedures and objectives.


• Achieve monthly and annual budgets, seeking continuous improvement.


• Maintain and improve service delivery standards.


• Foster positive relationships with suppliers and third parties.


• Stay competitive and responsive to market initiatives.


• Improve performance measuring and reporting.


• Enhance financial analysis, controls, audit capabilities and manage risks efficiently and effectively.


• Ensure productive and efficient staff management.


• Implement and conduct regular daily and weekly meetings.


• Enhance system accuracy and responsiveness.


• Support efficient daily administration and perform other duties assigned by management.

EDUCATION QUALIFICATIONS, EXPERIENCE, SKILLS, AND TRAITS

• Bachelor’s degree in Hospitality Management or related field.


• Proven experience in camp management or similar roles.


• Strong leadership and communication skills.


• Ability to manage and motivate a diverse team.


• Excellent customer service and problem-solving abilities.


• Knowledge of hospitality industry standards and best practices.


• Proficiency in MS Office and hospitality management software.


• Ability to work under pressure and meet deadlines.

All applicants are advised to adhere to the application guidelines for consideration. Only shortlisted candidates will be contacted.

NB: Flexi Personnel does not charge candidates for job placement