Page 5 of 37, showing 20 of 740 jobs
Customer service / Energy
Nairobi, Kamulu,Kenya
ClosedOther / Automotive
Nakuru, Narok, Kisii, Mombasa,Kenya
ClosedQuality Assurance / Healthcare
Nairobi ,Kenya
ClosedSafety, Health, Environment, and Quality (SHEQ) / Logistics
Nairobi,Kenya
ClosedHuman Resource / Manufacturing
Nairobi,Kenya
ClosedOther / Other
Nairobi,Kenya
ClosedAdministrative / Healthcare
Nairobi,Kenya
ClosedResearch and Data Collection / International Research Institution- INGO
Dakar,Senegal
ClosedResearch and Data Collection / International Research Institution- INGO
Dakar,Senegal
ClosedManagement / Food and beverage
Nairobi,Kenya
ClosedSales / Fast Moving Consumer Goods(FMCG)
Any Location,Uganda
ClosedRecruitment / Human Resource Management
Nairobi,Kenya
ClosedSite Acquisition / Automotive
AS PER THE ADVERT,Kenya
ClosedMonitoring & Evaluation / Non-Governmental Organization(NGO)
Juba in South Sudan or Kampala ,Uganda
ClosedCommunication / Non-Governmental Organization(NGO)
Juba in South Sudan or Kampala ,Uganda
ClosedConsultancy / Non-Governmental Organization(NGO)
Juba in South Sudan or Kampala ,Uganda
ClosedResearch and Data Collection / International Research Institution- INGO
HOMABAY & ISIOLO COUNTIES,Kenya
ClosedCustomer service / Fast Moving Consumer Goods(FMCG)
Any Location,Uganda
ClosedResearch and Data Collection / International Research Institution- INGO
AS PER THE ADVERT,Kenya
ClosedAdministration / Banking,Savings and Loans
Nairobi,Kenya
Closed
Our client, a premier safari company operating in the tourism industry and has facilities in Kenya that offer unique holiday experiences is in search of an experienced Reservations Team Leader.
JOB PURPOSE
As a Reservations Team Leader, you will be responsible for overseeing and managing bookings while providing leadership support to the reservations team, sales support reps.
KEY DUTIES AND RESPONSIBILITIES
- Check availability and appropriately respond to guest inquiries via phone or email.
- Load bookings accurately in the system as per agreed prices and maintain customer files.
- Prepare and send invoices within required timelines.
- Review reservations for completeness and accuracy and utilize reservations system effectively in creating and updating room reservations.
- Support team members and provide solutions to queries.
- Define objectives, monitor team progress, and support in identifying Reservations team training needs.
- Manage repeat guests, special groups, VIP guests and honor work-related requests for guest satisfaction.
- Promote upselling and maximize revenue.
- Track emails and ensure timely responses.
- Support preparing and timely submission of weekly, monthly, quarterly, and annual reports, as required.
- Coordinate support needed to sales and operations department for better cohesion.
EDUCATION QUALIFICATIONS & EXPERIENCE, SKILLS
- Bachelor's degree in Hospitality Management, Business Administration, or related field.
- Minimum of 5 years of experience in the hospitality industry.
- Proven experience in reservations management, preferably in the hospitality industry.
- Strong leadership, communication, and organizational skills.
- Proficiency in reservation management systems.
- Customer-focused with attention to detail.
- Knowledge of industry standards and procedures.
- Knowledge of revenue management principles preferred.
All applicants are advised to adhere to the application guidelines for consideration. Only shortlisted candidates will be contacted.
NB: Flexi Personnel does not charge candidates for job placement.