Our client, a premier safari company operating in the tourism industry and has facilities in Kenya that offer unique holiday experiences is in search of an experienced Reservations Team Leader.

JOB PURPOSE

As a Reservations Team Leader, you will be responsible for overseeing and managing bookings while providing leadership support to the reservations team, sales support reps.

KEY DUTIES AND RESPONSIBILITIES

• Check availability and appropriately respond to guest inquiries via phone or email.


• Load bookings accurately in the system as per agreed prices and maintain customer files.


• Prepare and send invoices within required timelines.


• Review reservations for completeness and accuracy and utilize reservations system effectively in creating and updating room reservations.


• Support team members and provide solutions to queries.


• Define objectives, monitor team progress, and support in identifying Reservations team training needs.


• Manage repeat guests, special groups, VIP guests and honor work-related requests for guest satisfaction.


• Promote upselling and maximize revenue.


• Track emails and ensure timely responses.


• Support preparing and timely submission of weekly, monthly, quarterly, and annual reports, as required.


• Coordinate support needed to sales and operations department for better cohesion.

EDUCATION QUALIFICATIONS & EXPERIENCE, SKILLS

• Bachelor's degree in Hospitality Management, Business Administration, or related field.


• Minimum of 5 years of experience in the hospitality industry.


• Proven experience in reservations management, preferably in the hospitality industry.


• Strong leadership, communication, and organizational skills.


• Proficiency in reservation management systems.


• Customer-focused with attention to detail.


• Knowledge of industry standards and procedures.


• Knowledge of revenue management principles preferred.

All applicants are advised to adhere to the application guidelines for consideration. Only shortlisted candidates will be contacted.

NB: Flexi Personnel does not charge candidates for job placement.