Our client, a company in the Construction, Electrical and ICT business, is seeking a highly energetic, hands-on leader with a knack for managing operations and ensuring seamless business performance to join them as an Operations Manager.

 JOB PURPOSE                                                  

The Operations Manager will be responsible for overseeing daily operations, ensuring that all business deliverables meet the agreed Service Level Agreements (SLAs) and organizational standards. The role requires strong leadership, coordination, and reporting skills to ensure the smooth execution of projects and business operations.

DUTIES AND RESPONSIBILITIES

• Oversee Operations: Manage and coordinate daily business activities to ensure efficiency and effectiveness.


• Operations Efficiency: Develop and implement operational policies and procedures. Implement process improvements to enhance efficiency and reduce costs.


• Ensure SLA Compliance: Monitor service delivery to ensure all projects and tasks are completed within agreed timelines and quality benchmarks.


• Representation in Meetings: Act as a representative of the Managing Director in internal and external meetings, ensuring smooth communication and decision-making.


• Reporting & Documentation: Prepare and present comprehensive reports for various teams and departments to track performance and areas of improvement.


• Budget oversight: Take the lead in developing, implementing, and managing the organization's budgeting process, ensuring accurate financial forecasting, resource allocation, and cost control to support strategic objectives.


• Team Supervision: Set goals, provide leadership and guidance to teams, ensuring alignment with company goals.


• Performance Culture: Instill a high-performance culture by fostering teamwork, accountability, and results-driven approaches.


• Business Continuity: Ensure smooth business operations by identifying and mitigating risks that may affect service delivery.

Educational Qualifications & Experience

• Bachelor’s degree in Business Management, Operations Management, Project Management, or a related field.


• 5+ years of experience in service delivery management, operations, or project management role.


• Industry knowledge in Information Technology, Electrical/Mechanical or construction business is a plus.


• Strong leadership experience, managing cross-functional teams.

Key Competencies & Skills

• Strong Leadership & Decision-Making Skills – Ability to guide teams, solve problems, and make strategic decisions.


• Operational Efficiency – Proven ability to oversee operations and deliver results efficiently.


• Excellent Communication & Negotiation Skills – Ability to represent the company in meetings and stakeholder engagements.


• Analytical & Reporting Abilities – Experience in preparing reports and tracking key business metrics.


• High Energy & Hands-On Approach – Must be proactive, dynamic, and solutions-oriented.


• Knowledge of Insurance & Construction Sectors – An added advantage for candidates familiar with these industries.

All applicants are advised to adhere to the application guidelines for consideration. Only shortlisted candidates will be contacted.

NB: Flexi Personnel does not charge candidates for job placement.