Job Purpose

The ideal candidate will have a solid background in manufacturing distribution and a sharp focus on operational excellence, team development, and customer satisfaction.

Key Responsibilities:

• Oversee day-to-day operations across receiving, warehouse, dispatch, and delivery functions.


• Manage daily operations to ensure efficient, timely, and accurate order fulfillment.


• Resolve service issues promptly; implement process improvements to avoid recurrence.


• Drive operational efficiency and elevate the customer experience across all touchpoints.


• Develop and implement operational policies and procedures to enhance efficiency.


• Lead and supervise operational staff; manage hiring, training, and performance evaluations.


• Analyze root causes of service failures; implement corrective actions.


• Monitor inventory levels, stock movements, and cycle counts across all sites.


• Manage inbound/outbound logistics, fleet, and third-party delivery providers.


• Ensure policy adherence, safety, and security controls, including waste management.


• Conduct regular reporting and chair tactical planning meetings.


• Monitor and analyze key performance indicators (KPIs) and operational metrics.


• Maintain strong relationships with internal teams, vendors, and external partners.


• Identify areas for improvement and implement strategic changes.


• Ensure compliance with health, safety, legal, and quality standards.


• Prepare and present regular reports to senior management on operational performance.


• Oversee budget planning and cost control within operational areas.

Educational Qualifications & Experience

• Bachelor’s degree in Business Admin, Operations Management, Logistics, or related field.


• 5+ years' experience in operations within manufacturing/distribution.


• Strong leadership, organizational, and communication skills.


• Fluent in English and Kiswahili.


• Valid driver’s license and willingness to travel.


• Proficient in operational software and Microsoft Office suite.


• Analytical mindset with problem-solving abilities.


• Ability to manage multiple priorities in a fast-paced environment.

All applicants are advised to adhere to the application guidelines for consideration. Only shortlisted candidates will be contacted.

NB: Flexi Personnel does not charge candidates for job placement.