Customer Service Assistant Export: Nairobi.

Our client, a Leading Chemical and Hygiene Solutions Provider, is looking to recruit and fill a Position of Customer Service Assistant.

Key Role

We are seeking a motivated and detail-oriented intern who will Accurately & effectively Support Export Logistics Process.

Duties and Responsibilities

• Prepare the proforma Invoices and send to customers.


• Raising commercial invoices & packing lists and share with the customs agent for processing the export documents.


• Follow up on customs duties and taxes for export/import to E.A branches.


• Order entry & Invoicing in the ERP


• Raising Insurance Cover for export shipments & share with the insurance broker.


• Liaising with contracted transporters on positioning of the export trucks once the goods are ready for dispatch.


• Ensure all export shipments are loaded as per the documents in full.


• Liaise with the Warehouse on any outstanding deliveries or delays during loading and advise the customers on the expected time of delivery.


• Follow up with supply chain on Not In Stock products and give feedback to the team when it will be availed.


• Follow & track back orders for the short-shipped products and update on any pending issues for invoicing.


• Credit Note requisition & follow up.


• Raising FOC/FOL invoices for export requests


• To perform any other duties that may be assigned by the Company from time to time.

General skills and competency

• Strong organizational and documentation skills.


• Willingness to learn and take initiative.


• Detail-oriented and reliable.


• Professional conduct and respect for confidentiality.

Qualifications and Experience

• Degree/Diploma in BCom, Business management/Supply Chain, procurement, Customer service.


• Computer knowledge skills necessary /knowledge of ERP.


• Experience: Minimum 1-2 years in a similar position.

Language

• Must be able to communicate in both English and Swahili.

All applicants are advised to adhere to the application guidelines for consideration. Only shortlisted candidates will be contacted.