Page 31 of 37, showing 20 of 740 jobs

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    Project Management / Energy

    Nairobi,Kenya

    Closed
  • HR & Administrative Assistant

    Human Resource / Manufacturing

    Nairobi,Kenya

    Closed
  • Area Sales Manager - Decorative Projects

    Sales / Manufacturing

    Nairobi,Kenya

    Closed
  • Sales Support Apprentice (Contract for 6 months)

    Sales / Manufacturing

    Nairobi,Kenya

    Closed
  • Store Human Capital Manager

    Human Resource / Commercial & Retail Industry

    Nairobi,Kenya

    Closed
  • Data Analytics Manager

    Data Analysis & Management / Commercial & Retail Industry

    Nairobi,Kenya

    Closed
  • Sales & Office Administrator

    Sales / Consultancy

    Nairobi,Kenya

    Closed
  • Operations Manager - Edible Oils

    Food Production / Edible Oils Production

    Athi River,Kenya

    Closed
  • Assistant Financial Controller

    Finance and Accounting / Food and beverage

    Kericho,Kenya

    Closed
  • Assistant Procurement Manager

    Procurement / Food and beverage

    Kericho,Kenya

    Closed
  • Civil Engineering Lead

    Engineering / Food and beverage

    Kericho,Kenya

    Closed
  • Process Specialist

    Quality Control Management / Food and beverage

    Kericho,Kenya

    Closed
  • Network Telecom Engineer

    Operational and Managerial / Commercial & Retail Industry

    Nairobi,Kenya

    Closed
  • Facility Manager

    Operational and Managerial / Commercial & Retail Industry

    Nairobi,Kenya

    Closed
  • Human Resources Auditor (HR Auditor)

    Human Resource Auditing & Planning / Manufacturing

    Kericho,Kenya

    Closed
  • Junior Pre-Sales Officer (Manufacturing Industry)

    Pre-sales / Software, Web, and Mobile Solutions Development

    Nairobi,Kenya

    Closed
  • Compressors Sales Engineer - NAIROBI

    Sales / Engineering

    Nairobi,Kenya

    Closed
  • Marketing Executive

    Marketing / Manufacturing

    Nairobi,Kenya

    Closed
  • Private Label Manager

    Operational and Managerial / Commercial & Retail Industry

    Nairobi,Kenya

    Closed
  • Quality and Hygiene Manager

    Operational and Managerial / Commercial & Retail Industry

    Nairobi,Kenya

    Closed
  • Customer Support Agent
    FullTime
    Nairobi,Kenya
    Closing Date: 24/03/2023
    Closed
    Publish Date: 01/03/2023


    Position: Customer Support Agent

    Location: Nairobi.

    Reporting to: Customer Support Lead


    JOB PURPOSE & SUMMARY

    Our client who is in the high-tech space offering global technical services is looking for a Customer Support Agent to join their vibrant team in Nairobi.

    KEY RESPONSIBILITIES AND DUTIES

    • Handling online support requests by providing relevant product/service information to clients
    • Respond to any queries and requests regarding emerging problems that our clients and stakeholders might face, with accuracy and efficiency.
    • Responding to incoming calls and providing accurate, valid, and complete information to clients and other stakeholders using the right methods/tools within the stipulated timeframes.
    • Respond to incoming chats and provide accurate/valid/complete informational updates to clients.
    • Identify, organize, prioritize, and process user requests through the system.
    • Collect and verify all user documents and information.
    • Maintain a high level of professionalism to increase and maintain a high level of customer satisfaction.
    • Various support tasks assigned as shall be assigned


    QUALIFICATIONS:

     

    EDUCATION/KNOWLEDGE AND EXPERIENCE

    • Bachelor’s degree in marketing or  another business-related field or equivalent experience in a similar role.
    • At least 2-years’ experience in Customer Service related roles.


    COMPETENCY AND TECHNICAL SKILLS

     

    • Excellent communication (oral/writing) and presentation skills
    • Excellent communication, creative, organizational, and decision-making skills.
    • Self-driven, results-oriented, and positive team player.
    • Ability to thrive in a  multitasking environment and can adjust priorities on the fly.
    • Ability to respond promptly and prioritize workload effectively based on the needs of customers.
    • Keen attention to detail and effective time management skills
    • Eager to learn, adapt and collaborate at all levels.