Position: IT Sytems Director

Location: Nairobi.

Reporting to: Managing Director

JOB PURPOSE & SUMMARY

Our client who is in the high-tech space offering global technical services is looking for a IT Sytems Director to join their vibrant team in Nairobi.

KEY RESPONSIBILITIES AND DUTIES

• Responsible for periodic reviews of operational service providers. Escalate issues on the deviation of service level agreements with third-party providers.
• Develop a strategy as it relates to the organization's IT infrastructure (computer and information systems, security, communication systems)
• Develop, manage, and track the IT department's annual budget
• Consult senior-level stakeholders across the entire organization to identify business and technology needs and optimize the use of information technology
• Ensure smooth delivery and operation of IT services by monitoring systems’ performance.
• Coordinate IT managers and supervise computer scientists, technicians, and other professionals to provide guidance.
• Analyze the business requirements of all departments to determine their technology needs.
• Purchase efficient and cost-effective technological equipment and software.
• Create processes and standards for the selection, implementation, and support of systems.
• Provide direction, guidance, and training to IT staff.
• Assist with the technical delivery of infrastructure components.  

QUALIFICATIONS:

EDUCATION/KNOWLEDGE AND EXPERIENCE

• Senior Level (more than 10 years in a senior role and a relevant academic background)
• Proficiency in Jira, Confluence, LucidChart, Google Slide applications is a plus
• Excellent oral and written communication
• Experience in processes such as incident, problem and project management.
• Demonstrable experience of explaining technical issues to varied audiences technical and non-technical.
• Ideally has experience of working in the frontline, both technical and support role, or technical service desk/operations environment.
• Ability to plan and execute basic analysis and/or investigation, with supporting guidance

COMPETENCY AND TECHNICAL SKILLS

• Demonstrates a professional and specialist culture, with a focus on accuracy of output
• Demonstrates competence across all basic analytical and/or investigative areas and is developing specialist skills
• Offers advice underpinned by professional knowledge.
• Identifies and interprets a range of information to make judgements.
• Strong attention to detail and the ability to stay organized.
• Above average analytical and interpretive skills.