REPORTING TO: GENERAL MANAGER

LOCATION: Kampala, Uganda

BUDGET: USD 1,200 – 1,500 NET PAY

Our client in the hospitality industry is looking to hire a competent Spa/Health Club Manager.

JOB PURPOSE

Overseeing spa operations, ensuring outstanding guest service, and directing spa staff.

DUTIES AND RESPONSIBILITIES

• To lead the Spa & health club operations for the ultimate guest experience.
• To develop innovative ideas and implement strategies to increase revenue and profits.
• To liaise with internal and external parties at the appropriate levels to ensure a smooth flow of the spa operations.
• To ensure all dealings with guests at the spa and health club area meet or exceed the operating standards and to ensure customer satisfaction.
• Ensure the spa/health club meets hygiene standards and complies with all health and safety regulations.
• Ensure all spa and wellness equipment is maintained in good working order at all times.
• Ensure that the property’s policies and procedures including health, hygiene, emergency and fire prevention are followed within the Spa & Health Club
• To develop marketing strategies, running campaigns after due consultation with the reporting authority
• To promote spa/health club programs to corporates, walk-in & in-house guests.
• To actively promote Spa/Health Club on Social Media platforms to attract new clientele.
• To periodically create and or update the spa menu
• To manage guest complaints, if any, and or special requirements of clients.
• To act as the single point of contact for VIP and VVIP guests.
• To periodically monitor and analyze the products and services Spa/health club of competitive Spas and advise management on necessary changes.
• To carry out periodic training for spa/health club personnel on new skills and industry standards.
• To review all guest feedback and implement improvements to ensure guest satisfaction.
• Coordinate with the maintenance team to ensure proper repair and preventive maintenance works of all spa/health club equipment.
• To prepare the annual budget and business plan to ensure Spa/health club operation is adequately represented.
• To manage spa inventory effectively and follow purchasing standards.
• Carry out the regular inventory of Spa par levels.
• To raise store requisitions of all retail and operational items as and when required.
• Perform any other duties that management may reasonably require.

KEY PERFORMANCE INDICATORS

• Quality of Service.
• Customer satisfaction.
• Problem Resolution time.
• Repeat customers.
• New Business Development
• Target achievements (Revenue)

EDUCATION QUALIFICATION, EXPERIENCE, SKILLS, AND TRAITS

• Degree or diploma in Spa & Salon Management, hospitality management, or Sports Fitness/Spa Management.
• 3-4 years experience in Health Club/Spa/Gym management.
• Preferred candidate nationality: Kenyan.
• Strong leadership & interpersonal skills.
• Good analytical skills to evaluate the market.
• Good organizational skills.
• Excellent customer service skills.
• Good knowledge of various therapies/treatments in Spa.
• Ability to resolve problems quickly.
• Is familiar with current industry trends.
• Ability to anticipate customer needs.
• Ability to multitask.
• Excellent written and verbal communication skills.

All applicants are advised to adhere to application guidelines for consideration. Only shortlisted candidates will be contacted.

NB: Flexi Personnel does not charge candidates for job placement.