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Our client, a premier safari company operating in the tourism industry and has facilities in Kenya that offer unique holiday experiences is in search of an experienced Reservations Team Leader.
JOB PURPOSE
As a Reservations Team Leader, you will be responsible for overseeing and managing bookings while providing leadership support to the reservations team, sales support reps.
KEY DUTIES AND RESPONSIBILITIES
- Check availability and appropriately respond to guest inquiries via phone or email.
- Load bookings accurately in the system as per agreed prices and maintain customer files.
- Prepare and send invoices within required timelines.
- Review reservations for completeness and accuracy and utilize reservations system effectively in creating and updating room reservations.
- Support team members and provide solutions to queries.
- Define objectives, monitor team progress, and support in identifying Reservations team training needs.
- Manage repeat guests, special groups, VIP guests and honor work-related requests for guest satisfaction.
- Promote upselling and maximize revenue.
- Track emails and ensure timely responses.
- Support preparing and timely submission of weekly, monthly, quarterly, and annual reports, as required.
- Coordinate support needed to sales and operations department for better cohesion.
EDUCATION QUALIFICATIONS & EXPERIENCE, SKILLS
- Bachelor's degree in Hospitality Management, Business Administration, or related field.
- Minimum of 5 years of experience in the hospitality industry.
- Proven experience in reservations management, preferably in the hospitality industry.
- Strong leadership, communication, and organizational skills.
- Proficiency in reservation management systems.
- Customer-focused with attention to detail.
- Knowledge of industry standards and procedures.
- Knowledge of revenue management principles preferred.
All applicants are advised to adhere to the application guidelines for consideration. Only shortlisted candidates will be contacted.
NB: Flexi Personnel does not charge candidates for job placement.