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  • QUALITATIVE FIELD INTERVIEWERS - “Foundational Learning in Kenya” study

    Research and Data Collection / International Research Institution- INGO

    AS PER THE ADVERT,Kenya

    Closed
  • QUANTITATIVE FIELD INTERVIEWERS - “Reducing Delays in Cancer Care in SSA”

    Research and Data Collection / International Non-Governmental Organization- INGO

    KIAMBU,Kenya

    Closed
  • Community Facilitator

    Coordinator / Humanitarian Non-Governmental Organization(NGO)

    Nairobi,Kenya

    Closed
  • Finance Officer

    Finance and Accounting / Humanitarian Non-Governmental Organization(NGO)

    Nairobi,Kenya

    Closed
  • Communication Officer

    Communication and Public Relations / Humanitarian Non-Governmental Organization(NGO)

    Nairobi,Kenya

    Closed
  • Procurement & Logistics Officer

    Procurement / Humanitarian Non-Governmental Organization(NGO)

    Nairobi,Kenya

    Closed
  • Security Guard

    Security, Safety & Compliance / Humanitarian Non-Governmental Organization(NGO)

    Nairobi,Kenya

    Closed
  • Finance Manager

    Finance and Accounting / Humanitarian Non-Governmental Organization(NGO)

    Nairobi,Kenya

    Closed
  • Sales Associate

    Sales / Commercial & Retail Industry

    Nairobi,Kenya

    Closed
  • Draftsman

    Technical Drawing and Design / Advertising and marketing

    Nairobi,Kenya

    Closed
  • Assistant Branch Manager

    Management / Commercial & Retail Industry

    Nairobi,Kenya

    Closed
  • Assistant Internal Auditor

    Internal Audit / Commercial & Retail Industry

    Nairobi,Kenya

    Closed
  • Senior Interior Designer

    Interior Design / Commercial & Retail Industry

    Nairobi,Kenya

    Closed
  • Sale Agent

    Sales / Automotive

    Homa Bay, Eldoret, Webuye,Kenya

    Closed
  • EV Testing & Validation Technician /Engineer

    EV Testing & Validation Technician /Engineer / Automotive

    Nairobi,Kenya

    Closed
  • OFFICE ADMIN

    Office Administration / Construction

    Nairobi,Kenya

    Closed
  • Media Sales Representative (Sales Manager)

    Sales / Media and news

    Nairobi,Kenya

    Closed
  • OPERATIONS MANAGER

    Operational and Managerial / Construction

    Nairobi,Kenya

    Closed
  • Marketing & Administration Officer

    Digital Marketing / Consultancy

    Nairobi,Kenya

    Closed
  • Media Sales Representative (Sales Manager)

    Sales / Media and news

    Nairobi,Kenya

    Closed
  • Payment Specialist
    FullTime
    Nairobi,Kenya
    Closing Date: 24/03/2023
    Closed
    Publish Date: 01/03/2023

    Position: Payment Specialist

    Location: Nairobi.

    Reporting to: Customer Service Manager


    JOB PURPOSE & SUMMARY

    Our client who is in the high-tech space offering global technical services is looking for a Payment Specialist to join their vibrant team in Nairobi.

    KEY RESPONSIBILITIES AND DUTIES

    • Handling online payment requests by providing relevant product/service information to clients
    • Navigates and uses various databases and applications to accurately and quickly capture, and maintain records of customer transactions, inquiries, complaints, and comments, actions taken.
    • Respond to any queries and requests regarding emerging problems that our clients and stakeholders might face, with accuracy and efficiency.
    • Analyzes and reconciles simple to moderately complex discrepancies, which require the collection and review of payment histories to locate missing payments and/or locate errors.
    • Responding to incoming queries and providing accurate, valid, and complete information to clients and other stakeholders using the right methods/tools within the stipulated timeframes.
    • Receive, record, and process client bills for payment in accordance with the company's policies and procedures.
    • Identify,organize, prioritize, and process user requests through the system.
    • Collect and verify all user documents and information.
    • Maintain a high level of professionalism to increase and maintain a high level of customer satisfaction.
    • Various support tasks assigned as shall be assigned.

     

     

    QUALIFICATIONS:

     

    EDUCATION/KNOWLEDGE AND EXPERIENCE

    • Bachelor’s degree in any      business-related field or equivalent experience in a similar role.
    • At least 5 years’ experience in Customer      Service - Payment Processing related roles.


    COMPETENCY AND TECHNICAL SKILLS

     

    • Excellent communication (oral/writing) and presentation skills
    • Excellent communication, creative, organizational, and decision-making skills.
    • Self-driven, results-oriented, and positive team player.
    • Ability to thrive in a  multitasking environment and can adjust priorities on the fly.
    • Ability to respond promptly and prioritize workload effectively based on the needs of customers.
    • Keen attention to detail and effective time management skills
    • Eager to learn, adapt and collaborate at all levels.